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Terms and Conditions

  • Where the activity of StarWallet is to set up, connect and implement a Digital Rewards Network for consumers and advertisers in order to stimulate activity and propaganda online and in-store. StarWallet works to promote and develop the StarWallet Rewards Network in addition to increasing the number of members of the customers/service providers and advertisers. –Where the customer is willing to join the StarWallet Rewards Network after admitting that he/she is 16 years of age or more, and does not have any legal objections or material that would adversely affect his/her legal civil actions. - Where StarWallet has agreed to append the client in the Network at No Cost.
  • Therefore, after the parties acknowledged the legal responsibilities and desire to join the StarWallet Rewards Network, the contract agreed will be as follow:

  • First, Scope of the Agreement:

  • 1- Where StarWallet, Advertisers/Service Providers have the right at all times to change or cancel Rewards and/or the terms and conditions for their redemption.

  • 2- Where StarWallet or Advertisers/Service Providers provide the Rewards to the customer and inform him of the availability and value of Stars and the terms & conditions for their redemption.

  • 3- The user agrees to provide information and data to StarWallet to be used for the purposes of market research, marketing and sales presentations and promotional activities, etc. and waives any restrictions on the use of these data and information by StarWallet.

  • 4- The user is solely responsible for the accuracy and validity of all information and data provided to StarWallet.

  • 5- StarWallet can NOT demand that the customer provides any confidential financial information by their nature, including personal information and account numbers and credit card data.

  • 6- StarWallet reserves the right to exchange information and data available from the client in exchange for Stars & Rewards and determine the value of this exchange.

  • 7- StarWallet is entitled solely to reject the client to join the Network without any reason and the user has no right to appeal the rejection or claim compensation in this regard, the user acknowledges under this Agreement the he/she may enroll in the network to only benefit from it and has no right to pursue any legal actions or make any demands.

  • 8- StarWallet has the right to amend this Agreement from time to time, the user accepts the new terms and conditions online by clicking on the relevant link.

  • 9- Rewards Value are flexible and not determined.


  • Second, StarWallet Commitments:

  • 1- Provide the services to the user.

  • 2- Clarify and explain the Rewards Network mechanism along with the details of the services provided.

  • 3- Allow the user to enter their account online, visit www.starwallet.com website or any other website at No Cost.

  • 4- Continuously updating the users with information on new offers that may suit them.

  • 5- Continue to make every effort to expand and develop the Rewards network of Advertisers/Service Providers, users and services.


  • Third, User Commitments:

  • 1- The user acknowledges that the personal information submitted to StarWallet is complete, correct and accurate.

  • 2- if it turns out to StarWallet that the user entered an incorrect mobile number or e-mail or does not belong to the registered user, StarWallet have the right to close the account without reference to the user.

  • 3- If the user communicates with the StarWallet through social networking sites to collect Rewards it has to be from his/her personal accounts, and if it turns out to StarWallet that the account is not personal or the account is opened to just collect Rewards and the account is opened just for social network competitions, and the Friends list is less than one hundred friends, then StarWallet has the right to close the account without reference to the user.

  • 4- The user must provide the mobile number, his e-mail address to the merchant/service provider to enable the merchant to record the Stars & Rewards earned or recovered from the user.

  • 5- When a user requests to redeem Stars from the StarWallet online store, the account must have Active Stars Balance that equals or exceeds the price of the product in Stars, and if the active balance is less than posted price of the product, then the redemption request will be denied.

  • 6- If the user is collecting Reward from his/her Facebook account, the name of Facebook account has to be a real name and matches the name registered in his/her StarWallet account. If it turns out that the Facebook Account does not have a real name or the name does not match with the registered StarWallet account, then StarWallet has the right to decline any redemption requests and/or deny the Facebook account from collecting any rewards.

  • 7- If StarWallet has closed an account for violating the StarWallet terms and conditions, then the user can send an email to requesting to reopen the account, and the request for go under review, and if accepted, an email will be sent from the StarWallet team the and the account will be reopened within 72 hours. If 72 hours have passed and no emails have been sent from the StarWallet team, then the request has been denied for violating the StarWallet terms and conditions.

  • 8- If the user wants to shutdown his/her registered account on StarWallet, then an email with the shutdown request must be sent to from the verified email registered on StarWallet, and the account will be terminated within five business days. If the account is terminated, then the user will not be able to register again with the same mobile number and Facebook account.


  • Fourth, Restrictions and Conditions of the Network:

  • 1- The Age allowed to participate in this Rewards Network is at least sixteen (16) years of age.

  • 2- The estimated value of one thousand Stars equals the sum of Ten Egyptian pounds (10EGP) and this value may be adjusted will StarWallet and after the user notice.

  • 3- StarWallet has the right to close the user’s account if it turns out there is no credibility in the data submitted by the user in his/her own account without reference to the user.

  • 4- If it turns out to StarWallet the the user has registered multiple accounts on social media network sites and communicates with StarWallet for the purpose of collecting Rewards, then StarWallet has the right to close the account without reference to the user.

  • 5- The user cannot redeem the Stars & Rewards collected only after he/she accepts the terms and conditions of the StarWallet Rewards Network online and any subsequent amendments to it.

  • 6- The Stars are non-transferable to any other account and may not be converted into cash.

  • 7- The user realizes that StarWallet will not be responsible for the violation of the guarantee of any product purchased from any dealer/service provider or has been granted under the network.

  • 8- StarWallet does not guarantee any product is given as a reward well as to ensure its quality or specified purpose.

  • 9- The user agrees to waive StarWallet the responsibility for any and all claims, damages or any liability including, but not limited to, physical injury or death arising out of participation in the network and/or responsibilities related products, which have been purchased or provided in the network.

  • 10- Customer may purchase services or goods via partially paying the Stars & Rewards collected by him/her and the remaining amount paid in cash.

  • 11- The user has the right to register one account only on the StarWallet Rewards Network and if it turns the user have registered multiple accounts in order to collect rewards, then StarWallet has the right to close the account without reference to the user.

  • 12- All products displayed in the StarWallet Online Store from mobile charge cards and cash vouchers are subject to change at any time, in terms of type and category and no binding to StarWallet if they end a type or category of PRODUCTS or re-display them again.

  • 13- The user is the first person to get access to the scratch code/number for the products redeemed from the StarWallet online store and after the StarWallet team redemption request review. The Stars will be deducted from the users balance and an email will be sent with the products description and redemption details. In the case the user complains from the redemption of the scratch code/number, the StarWallet will not be liable and the user must contact the product provider (mobile operator) and submitting their complaint.

  • 14- When a user redeems his/her Stars balance with a product from the online store, the Stars will be on hold until the StarWallet team reviews the redemption request, and is accepted, the product will be sent to his/her email, and if declined for violating the StarWallet terms and conditions, an email will be sent to the user declining the redemption request and the Stars will not be deducted in a maximum period of 24 hours from the redemption request.

  • 15- The network is void if the law declares that.

  • 16- The account is automatically closed after the passing of 12 months from the date of the last action.

  • 17- In the event of termination or suspension of the account, the re-entry or re-enrolling in the network will lead to the loss of all the Stars & Rewards collected by the user.

  • 18- The user loses all the Stars & Rewards collected by him/her in case of the cancellation of the network.

  • 19- If the user collects Stars and Rewards through joint procurement from stores/service providers with StarWallet, then the Stars & Rewards will be effective and valid for redemption under the terms of each store/service provider.

  • 20- If the user collects Stars & Rewards through interacting with social media networking sites, then the Stars & Rewards will be effective and valid for redemption after twenty-four hours have passed from the time of collection.


  • Fifth, Duration and Termination of the Agreement:

  • 1- This agreement becomes binding from the Effective Date of registering an account and remains in effect as long as the account is active, unless terminated earlier.

  • 2- StarWallet has the right to suspend the account and/or terminate this Agreement without cause, and without any further notice or legal or judicial proceedings.


  • Sixth, Online and Cellular Connections:

  • 1- The user agrees to confirm recipient of transactions and account statements and correspondence through SMS on mobile phone and/or e-mails messages.

  • 2- The user agrees to receive notifications regarding rewards from advertisers/service providers and receive offers for new products in stores via SMS text messages or e-mails.

  • 3- Short text messages and e-mails sent are considered delivered by StarWallet.


  • Seventh, Confidentiality:

  • 1- With no contradictory or inconsistent with the rights of this contract with this point, StarWallet MUST Maintain the Confidentiality of Personal Information about the user and/or any other private information in his/her account.

  • 2- To ward off any suspicion, this pledge of confidentiality will not affect the right of StarWallet in providing information to its customers for marketing purposes.


  • Eighth, Intellectual Property Rights:

  • 1- The user acknowledges and understands that all intellectual property rights related to the StarWallet Rewards Network and its trade name and/or domain name and logo www.starwallet.com or any other rights that are the exclusive property of StarWallet, and the user does not have any right in respect of such intellectual property.